Other Professionals

Tanfield accepts instructions from professional individuals and organisations licensed to do so by the Bar Council. Guidance on who is entitled to be licensed can be found on the Bar Council’s website. We aim to ensure that instructing members of Chambers is simple and straightforward. Our Practice Managers can help you find the the most suitable barrister for your case and would be pleased to discuss fees and instructions on 020 7421 5300.

Languages

Chambers enjoys the advantage of having a number of barristers who speak foreign languages, including French, German, Spanish, Portuguese, Italian and Russian.

Feedback

Tanfield Chambers is committed to excellence in all areas of its activity. Our aim is to provide the very highest level of service to our clients at all times. We welcome and encourage feedback from all our clients as this is an important part of our efforts to review and improve our practices and procedures. Should you wish to provide us with feedback, please contact the clerks at clerks@tanfieldchambers.co.uk.

Fees

Fee arrangements for barristers at Tanfield vary depending on the area of practice, the seniority of the barrister, the complexity and value of your case. We will provide you with a quote as soon as possible and always aim to set out quotes clearly. However, please contact us if you need any guidance or help to understand your quote.

Tanfield is committed to complete transparency in relation to fees – which can be arranged on a fixed basis, an hourly rate, by conditional fee agreement or by public funding. We are also happy to accept direct professional access work. We are equally committed to providing value for money: by using our size to achieve a more efficient and cost-effective administration, we aim to offer customers outstanding advice and representation at a realistic price. Unless agreed otherwise in writing, all members of Chambers accept instructions on the Bar Council’s Standard Terms.

Timescales

Timescales for our services may vary depending on factors such as barristers’ availability, the complexity and value of your case, the need for additional documents and the approach of the other side. As a guide, written advice on your case will be available within two to four weeks where possible. For court hearings, we would ideally need two weeks’ notice of the date of the hearing, however, we appreciate you may also need representation at short notice. If so, please contact the clerks and our barristers will aim to represent you at the hearing where possible.

Complaints

Tanfield Chambers is proud of its reputation for providing excellent client service. However we recognise that there may be times when our service falls short of expectations, despite our very best efforts. We encourage ongoing communication with our clients so that any issues can be identified and resolved as early as possible. We maintain a formal complaints procedure to assist with the appropriate handling of any complaints. A copy of our complaints procedure is available here. Should you wish to bring a formal complaint to our attention, please contact the Chief Executive, Eamonn Kelly, in the first instance. A copy of our complaints procedure can be viewed by clicking here.

As detailed within our procedure, you may have the right to complain to the Legal Ombudsman. Clients can complain to the LeO is they are unhappy with the final response to their complaint, or if their complaint has not been dealt with in eight weeks; and Clients who have a right to complain to the LeO are individuals and, broadly speaking, small businesses and charities.

The full list of who has a right to complain to the LeO is available on their website and here. You must complain to the Legal Ombudsman either within six years of your barrister’s actions/failure to act, or no later than three years after you should reasonably have known there were grounds to complain.

You must also complain to the Legal Ombudsman within six months of receiving your barrister’s final response to your complaint.

More information about the Legal Ombudsman is available on their website: http://www.legalombudsman.org.uk

You can also search the decision data on the LeO’s website which you can access here.

Equal Opportunities Policy

The Management Committee shall ensure so far as reasonably practicable that Chambers as a whole, its committees, its members, its pupils (including mini pupils), its squatters and its staff comply with paragraph 305.1 and 305.2 or any replacement or amendments thereto of the Bar’s Code of Conduct prohibiting any form of discrimination or harassment direct or indirect against any person on the grounds of race, colour, ethnic or national origin, nationality, citizenship, sex, sexual orientation, marital status, disability, religion or belief and in the case of age only where objectively and reasonably justifiable. Chambers has an Equal Opportunities Committee to monitor and review the implementation of its policy. Chambers takes diversity seriously and undertook diversity monitoring in November 2012. The data is available to view here.

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